Home Forums Technical Support error when changing order status

This topic contains 3 replies, has 2 voices, and was last updated by  Nitro Support 1 week, 2 days ago.

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  • #21807

    When I attempt to change the status for the customer, a webpage screen appears that shows the data sent via the email and then I have to page back to get back to the wordpress admin. Also, the following email is sent to me from my website.  Note: How do I make this topic private as I need to send some data that exposes my url on the server side….

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, WR Nitro Child.

    #21809

    Hi,

    You can send the private information to use by Selecting the “Set as private reply” option in your reply section.

    Regarding the issue, please kindly consider that the Nitro theme just helps to change the Front-page design only, it can’t manage the WordPress system or Woocommerce plugin functions.

    Thank you

    #21814
    This reply has been marked as private.
    #21823

    Hi,

    Please kindly recheck your Child theme files, the error comes from:

    /wp-content/themes/wr-nitro-child/woocommerce/emails/customer-order-status-email.php:73

    But this /emails/ folder is not available in the Nitro theme package:

    http://prntscr.com/puvz5q

    Thank you

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