Home Forums Technical Support incorrect display of photos after enlargement in the product description

This topic contains 16 replies, has 2 voices, and was last updated by  Louis Alviss 1 month ago.

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #16191

    I have a problem with photos on the store. http://nitro.woorockets.com/support/topic/i-can-not-choose-a-product-variant/
    If the product description clicks on a thumbnail image, the image is enlarged but not the one I clicked on. If I click, for example, photo number 1, picture No. 1 is displayed, as I click photo number 3, picture No. 1 is displayed, etc. As image number 2, it displays No. 3. How to fix it? Please help.

    #16193

    Hello,

    Could you please provide your problem product url to help check?

    What is your site admin login ? I tried with wp-admin and it doesn’t work: http://prntscr.com/mrs414

    I recommend you to recheck if the Nitro theme and plugins are in the latest version first.

    Also it might be a plugin conflict issue, so please make sure you already backed up your whole site first then we will try to disable the 3rd party plugins to see any difference (with Duplicator plugin or All in One WordPress migration plugin).

    Thank you

    #16419

    The server administrator blocks external ip. Please give me your ip. or take a screenshot of: https://ip.jdm.pl/

    All plugins have already been switched off and on, it is not a conflict of plugins.

    #16423

    Hi,

    My IP is dynamic, please unlock the IP from country Vietnam.

    Thank you

    #16427

    Ip will be unlocked soon.
    For some time I have been receiving a lot of emails from you, for example: https://nitro.woorockets.com/support/topic/category-products-random-products-sorting/ with different posts, can you block it?

    #16429

    Hi,

    Strangely, could you please kindly share the email address that sent you the email?

    Also, please kindly take a screenshot of that email to help us see what happened there.

    Thank you

    #16700
    1. Could something have been done with pictures that are incorrectly displayed after clinching to enlarge?
      I have a problem with photos in the store. http://nitro.woorockets.com/support/topic/i-can-not-choose-a-product-variant/
      If the product description clicks on the thumbnail image, the image will be enlarged, but not the one I clicked. If I click, for example, photo number 1, picture No. 1 will be displayed, when I click photo number 3, picture No. 1 will be displayed, etc. No. 2 is displayed number 3. How to fix it? Please help.
      FILM: https://drive.google.com/file/d/1Wz6LZ5JBxwSfYzYBOx5CwLGq1iIwXVWP/view?usp=sharing

    2. I receive a lot of emails from: Nitro – Best WooCommerce Theme <woorockets@gmail.com>

    W dniu 22.03.2019 o 10:41, Nitro – Best WooCommerce Theme pisze:

    <pre class=”moz-quote-pre”>walter wrote:

    &lt;span class=”tlid-translation translation” lang=”en”&gt;&lt;span class=”” title=””&gt;When I make a change and save, it disappears.&lt;/span&gt;

    &lt;span class=”” title=””&gt;Thank you in advance,&lt;/span&gt;

    &lt;span title=””&gt;Walter&lt;/span&gt;&lt;/span&gt;

    Topic Link: https://nitro.woorockets.com/support/topic/header-builder-disappears-when-i-save/

    ———–

    You are receiving this email because you subscribed to a forum.

    Login and visit the topic to unsubscribe from these emails.

    #16702

    Hi,

    1. I can see the problem with this product: https://cyber-age.pl/product/worek-ze-sznurkiem-non-woven-zielony/

    And I guess this is might be a plugin conflict issue because it still works normally on my Test site, could you please help disable the 3rd party plugins ​except Woocommerce, Nitro toolkit and Visual Composer plugin, one by one to see which causes the issue ?

    Or please let me know do you allow me to do this process, make sure you already backup your full site first (with Duplicator or All in One migration plugin).

    2. Do you have this: http://prntscr.com/n1ehwy

    https://nitro.woorockets.com/support/forum/technical-support/

    Thank you

    #19192

    Hello,
    I have a big problem on the cyber-age.pl website. The header is not responsive, i.e. it changes its size and does not come to the mobile mode. To the mobile mode, which I set in the header design.
    The problem is that on the data as for example, the first time on the phone, the mobile menu is activated, when the same page I want to open later on the compass, I still have a mobile menu.

    I tried everything with the cache enabled and disabled, on different browsers, reinstalled the theme, etc. All the default things I did. I’ve removed a style from a child theme, etc.

    What could be the reason? Is this some error in the css code? what this is about? Please help.
    MOVIE:

    Hello,
    I have a big problem on the cyber-age.pl website. The header is not responsive, i.e. it changes its size and does not come to the mobile mode. To the mobile mode, which I set in the header design.
    The problem is that on the data as for example, the first time on the phone, the mobile menu is activated, when the same page I want to open later on the compass, I still have a mobile menu.

    I tried everything with the cache enabled and disabled, on different browsers, reinstalled the theme, etc. All the default things I did. I’ve removed a style from a child theme, etc.

    What could be the reason? Is this some error in the css code? what this is about? Please help.
    MOVIE:

    Hello,
    I have a big problem on the cyber-age.pl website. The header is not responsive, i.e. it changes its size and does not come to the mobile mode. To the mobile mode, which I set in the header design.
    The problem is that on the data as for example, the first time on the phone, the mobile menu is activated, when the same page I want to open later on the compass, I still have a mobile menu.

    I tried everything with the cache enabled and disabled, on different browsers, reinstalled the theme, etc. All the default things I did. I’ve removed a style from a child theme, etc.

    What could be the reason? Is this some error in the css code? what this is about? Please help.
    MOVIE: https://drive.google.com/file/d/1J8Do-h12DkGOzpTaBPXHavXPZvdIHDrb/view?usp=sharing

    #19194

    Hi,

    I see the problem, but please check your site on the Real Mobile device to see the difference, resizing the browser tab won’t make it work correctly.

    Thank you

    #19202

    so I checked on a mobile device, phone, tablet, a few phones ejst problem. As he displays the header in the mobile mode of the given page, it displays it on the mobile device and on the computer. If a given page is displayed (header) in the desktop mode, it is displayed everywhere, ie on the computer and the mobile device.

    I have plugged in, reinstalled everything and I do not know where the problem is. Maybe you need to add a css style?
    I’ve included all mobile menu options in customize -> woocommerce -> mobile menu. Maybe it’s something that will help you.
    What should I do to fix it?

    Now it loads the productive memory by wp rocket where it creates two files for mobile devices (phones) and for the rest.

    #19208

    Hi,

    It’s a simple cache problem only, take a quick look on your site right in the Desktop screen, it’s cached the WR Mobile style here:

    http://prntscr.com/ogb9nn

    That’s why it’s displaying the Mobile Header on the Desktop.

    Please make sure to disable all the cache on your WordPress as well as your Server cache to see the difference.

    Depends on each site configuration, it will need a different cache setting to make it works correctly > To find it out, it needs to on/off each cache option then check the result.

    Thank you

    #19209

    Thank you for finding a problem, but I still do not know how to solve it. Should I write in a css style? What should I do? The problem also occurred when all cache was disabled.

    #19217

    Hi,

    As I explained, you will need to disable all the cache to make sure it works normally, then config the cache option until it adapts for your site.

    I still see the WP Rocket is enabling on your site here: http://prntscr.com/ogkq3v

    And it cached directly on your front-page at the moment: http://prntscr.com/ogkqsp

    Use the F12 (inspect element) to check your site you will see it.

    I just disabled it all included this cache: http://prntscr.com/ogksze – I think it’s a server side cache because it’s not a plugin or I can’t see it in the Plugin manager.

    Please recheck your site now, it works fine on both Desktop and Mobile:

    Iphone XS: http://prntscr.com/ogkt1g

    Desktop: http://prntscr.com/ogkta8

    Thank you

    #19221

    As I wrote earlier, the problem with the menu occurs regardless of whether the cache is enabled or disabled.
    What should I do specifically before enabling the cache?
    Is it possible, for example, to add a css style to a child theme to write values, scales, and responsiveness even if the cache memory is enabled?
    I excluded the child theme from the cache. Maybe some other file I need to exclude from the cache? How much?
    I understand that you want to help me, etc. but I am probably too little experienced to deal with it. Your look looks good on your erkanic shots. Nevertheless, I will see how it works after loading the cache from the WP Rocket plugin. Cache is the most important this site without a cache configuration is ineffective but the menu must also work.

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