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- April 6, 2018 at 12:39 pm #7954
We installed your theme on our website. Unfortunately, we can’t install the KIDS FASHION child theme. The message says it’s not compatible with WR Nitro. Please, help to reslove this issue.
http://joxi.ru/vAW3Mozf1N9p4AApril 7, 2018 at 10:54 am #7978
Could you please provide site login info to help check further?
Thank you 🙂April 9, 2018 at 2:29 pm #8043April 10, 2018 at 5:49 am #8059
I see the problem, please kindly provide the FTP credentials to help me investigate further.
Thank you.April 10, 2018 at 7:38 am #8064April 10, 2018 at 3:45 pm #8076
The FTP credential doesn’t work: http://take.ms/YtOLS
Does it work fine on your side?
If yes, please help me do the following steps:
1. Delete the current Parent theme completely, but backup the Theme Option first (in the Customizer > System > Export).
2. Delete the Child theme folder in the wp-content/theme/wr-nitro-child
3. Re-install the Parent theme again as well as the Child theme > If everything works fine > Import the Theme Option again.
Waiting for your feedback, thank you.April 11, 2018 at 8:13 am #8099April 12, 2018 at 4:38 am #8123
It seems the way you install the Nitro theme is incorrectly and caused this issue.
I just deleted the theme as well as the Child theme and reinstall it all > It works fine now.
Please kindly recheck, thank you.April 12, 2018 at 11:48 am #8127April 12, 2018 at 3:56 pm #8130
You will need to activate the theme first, please kindly check this document to know how to activate the Purchase:
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