Home Forums Technical Support KIDS FASHION

This topic contains 9 replies, has 2 voices, and was last updated by  Nitro Support 1 year, 7 months ago.

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  • #7954

    Hi,
    We installed your theme on our website. Unfortunately, we can’t install the KIDS FASHION child theme. The message says it’s not compatible with WR Nitro. Please, help to reslove this issue.
    http://joxi.ru/vAW3Mozf1N9p4A

    #7978

    Hi,

    Could you please provide site login info to help check further?

    Thank you 🙂

    #8043
    This reply has been marked as private.
    #8059

    Hi,

    I see the problem, please kindly provide the FTP credentials to help me investigate further.

    Thank you.

    #8064
    This reply has been marked as private.
    #8076

    Hi,

    The FTP credential doesn’t work: http://take.ms/YtOLS

    Does it work fine on your side?

    If yes, please help me do the following steps:

    1. Delete the current Parent theme completely, but backup the Theme Option first (in the Customizer > System > Export).

    2. Delete the Child theme folder in the wp-content/theme/wr-nitro-child

    3. Re-install the Parent theme again as well as the Child theme > If everything works fine > Import the Theme Option again.

    Waiting for your feedback, thank you.

    #8099
    This reply has been marked as private.
    #8123

    Hi,

    It seems the way you install the Nitro theme is incorrectly and caused this issue.

    I just deleted the theme as well as the Child theme and reinstall it all > It works fine now.

    Please kindly recheck, thank you.

    #8127
    This reply has been marked as private.
    #8130

    Hi,

    You will need to activate the theme first, please kindly check this document to know how to activate the Purchase:

    http://nitro.woorockets.com/docs/document/activate-your-purchase/

    Thank you.

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