Home Forums Technical Support Product Thumbnail changes size automatically

This topic contains 3 replies, has 2 voices, and was last updated by  Nitro Support 4 months ago.

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  • #19870

    Product Thumbnail changes size automatically.

    I have set the Customizer >> woocommerce >> Product images >> Thumbnail cropping >> size to 10:16.

    And it shows excatly what it should be.

    but then i come out of customizer, the images are turned square, which i dont want.

    I want the product images size to be 10:16 in rectangle. Kindly help.

    Screenshot of Customizer view: 

     

    Screenshot of Actual website with Wrong image size(square images).

    #19874

    Hi,

    Could you please kindly try activate another theme like Twenty to see if it works in the same way?

    Thank you

    #19903

    I tried with Twenty theme, still i am getting square images, please help.

    what could be the issue.

    https://i.imgur.com/sQE0JUv.png

     

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    #19910

    Hi,

    So it’s a problem with the Woocommerce plugin itself.

    You can try to regenerate the thumbnails again by using this plugin:

    https://wordpress.org/plugins/regenerate-thumbnails/

    If it still doesn’t work, you can raise it as a bug to the Woocommerce plugin provider here:

    https://wordpress.org/support/plugin/woocommerce/

    Thank you

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