Home Forums Technical Support Shortcode showing on page

Topic Resolution: Resolved

This topic contains 3 replies, has 2 voices, and was last updated by  Nitro Support 3 months, 1 week ago.

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  • #19057

    I am using Nitro on two sites. One has Woocommerce 3.6.4 with Nitro 1.7.0, everything works fine on this site. The other has Woocommerce 3.6.5 with Nitro 1.7.0 and the My Account and Cart pages are not working. All that appears on the pages is the woocommerce short code.

    So on the My Account page the only content is [woocommerce_my_account]. This is the same for the cart and checkout. I’ve attached a screen cap since the site is currently in maintenance mode. Any ideas why this is happening? Thanks.

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    #19059

    Hi,

    The problem happens because of you updated the WPBakery Pagebuilder plugin to 6.0.3

    Please try to delete and re-install the version 6.0.2 which is the latest version included in the Nitro theme:

    Please kindly note the plugins included in the Nitro theme can be updated only when the theme update.

    Thank you

    #19069

    That worked. Thank you!

    #19072

    Hello,

    We are happy to see that problem solved 🙂

    Also if you have some spare time and if you are satisfied with our support, we would really appreciate it if you would be willing to rate us with 5 stars on this link – http://themeforest.net/downloads

    By doing this you will be helping us build even better themes and provide better support.

    Thank you in advance.

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