Home Forums Technical Support [URGENT] Not going back from any product page.

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This topic contains 18 replies, has 2 voices, and was last updated by  Louis Alviss 2 months ago.

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #15067

    I am facing 2 problems.

    1. when i press back button on any product page then it always redirect on the same page.
    2. when i click on dismiss button to close STORE NOTICE then it does not close. Please help me to solve these problems.
    #15068
    This reply has been marked as private.
    #15075

    Hi,

    Could you please kindly activate another theme like Twenty to see if it the issue still persists?

    We need to locate where the problem comes from, the theme or the plugin.

    Thank you.

    #15085

    If i change the theme then all my customization will be lost or i can revert back just by changing the theme again?

    #15087

    I tried Twenty theme also same issue. Please fix it soon. I am having this problem after updating your theme.

    #15088
    This reply has been marked as private.
    #15091

    Hey please fix this asap. It is affecting on my sales. 😞

    #15100

    After upading the theme i am facing lot of issues, back button reload the same page again and again on product page and checkout pages, layout of 2 procts on single pages shows gap of products. And you guys are inactive from so long today.

    #15104

    i think there is a problem in javascript code of your theme and some people told me that code the code for moving back is not present on every page. we have to press twice instantly to go back.

    It’s been 23hrs and i didn’t get any reply. 🤔🤨🙄

    #15153

    Hi,

    Our response rate is 24 hours within the Business days so it will a little bit delay in the weekends.

    “I tried Twenty theme also same issue” > Then it’s not a problem with the Nitro theme as you see it works in the same way with another theme.

    Please kindly recheck your plugins or WordPress configuration again, we just able to support if it’s a theme side problem.

    Thank you

    #15164

    this is also solved on disabling litespeed cache plugin. But I have one issue i.e. there is always a space above my header on mobile devices either i use ‘Store Notice’ or not. That space remains there.

    screenshot is attached below.

     

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    #15166
    This reply has been marked as private.
    #15208

    Hi,

    Do you able to sort it? Because I checked your site on Iphone XS but can’t see it:

    http://prntscr.com/m6t6r8

    Thank you

    #15223

    Dismiss the store notice and check.

    #15239

    Hi,

    That store notification isn’t able to Dismiss: http://prntscr.com/m6z6m7

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